1. Inbound Call Center Services
Overview:
We offer 24/7 inbound call center services to help businesses handle customer inquiries, support requests, and order processing efficiently.
Key Services:
- Customer Support – Professional agents handling customer inquiries and complaints.
- Order Processing – Assisting customers with placing, tracking, and managing their orders.
- Helpdesk Support – Providing troubleshooting and technical assistance.
- Live Chat Support – Instant response to customer queries via live chat.
- Technical Support – Resolving technical issues and guiding customers through solutions.
📞 Why Choose Us?
- 24/7 availability
- Trained and experienced agents
- Multi-channel support (phone, chat, email)
2. Outbound Call Center Services
Overview:
We specialize in outbound call center solutions, helping businesses generate leads, conduct surveys, and improve customer engagement.
Key Services:
- Telemarketing – Promoting products/services and closing sales.
- Lead Generation – Identifying potential customers and qualifying leads.
- Customer Feedback & Surveys – Gathering insights to improve services.
- Appointment Scheduling – Booking meetings and confirming appointments.
- Market Research – Conducting surveys and collecting industry insights.
📞 Why Choose Us?
- Experienced sales professionals
- Data-driven approach
- High conversion rates
3. Virtual Assistance Services
Overview:
Our virtual assistants help businesses with administrative tasks, customer communication, and data management.
Key Services:
- Email & Chat Support – Managing customer queries efficiently.
- Administrative Assistance – Handling scheduling, appointments, and other tasks.
- Data Entry & Management – Ensuring accurate record-keeping and data organization.
- Social Media Management – Engaging with customers on digital platforms.
📞 Why Choose Us?
- Cost-effective staffing solution
- Highly skilled professionals
- Flexible service plans
4. BPO Services
Overview:
Our Business Process Outsourcing (BPO) services help businesses streamline back-office operations with cost-effective solutions.
Key Services:
- Back-Office Support – Data entry, document processing, and reporting.
- Finance & Accounting Support – Invoice processing, payroll, and bookkeeping.
- Data Processing & Management – Secure and accurate handling of business data.
📞 Why Choose Us?
- Scalable solutions for businesses of all sizes
- Advanced technology and tools
- Secure and compliant processes
Types of CRM Dialers We Offer
1. Predictive Dialer
📢 Maximize Agent Talk Time with AI-Powered Calling
A predictive dialer automatically dials multiple numbers and connects answered calls to available agents. It predicts when agents will be free and minimizes idle time.
✅ Best for: High-volume outbound calls (telemarketing, lead generation, surveys)
✅ Key Features:
✔ AI-based call pacing
✔ Call monitoring & recording
✔ Automatic call distribution (ACD)
✔ Compliance management (DND filters, call throttling)
2. Auto Dialer
🚀 Streamline Your Outbound Calling Process
An auto dialer automatically dials numbers from a contact list, saving agents from manual dialing. It improves efficiency and ensures agents spend more time speaking with customers.
✅ Best for: Sales, customer follow-ups, appointment reminders
✅ Key Features:
✔ One-click dialing
✔ CRM integration for customer insights
✔ Call scheduling & prioritization
✔ Voicemail drop for unanswered calls
3. Power Dialer
⚡ Increase Call Connect Rates with Smarter Dialing
A power dialer dials the next number only after the previous call is completed, ensuring agents never miss a live customer interaction.
✅ Best for: Small & medium BPO operations needing balanced efficiency
✅ Key Features:
✔ Intelligent call queue management
✔ Call tracking & analytics
✔ Personalized call scripts
✔ Real-time agent performance tracking
4. Progressive Dialer
📈 Control Call Flow for Higher Quality Interactions
A progressive dialer dials one number at a time and connects only when an agent is available. This ensures better call handling and prevents dropped calls.
✅ Best for: Customer service & high-value sales calls
✅ Key Features:
✔ Call prioritization & scheduling
✔ CRM data integration for customer history
✔ Auto call disposition for better reporting
Key Benefits of Our CRM Dialer for BPO Services
🔹 Increased Productivity – Automate dialing and eliminate manual work.
🔹 Better Lead Management – Track and manage customer interactions seamlessly.
🔹 Enhanced Call Quality – Improve customer experience with personalized interactions.
🔹 Advanced Reporting & Analytics – Gain insights into agent performance and campaign success.
🔹 Multi-Channel Integration – Connect with customers via phone, SMS, email, and chat.
🔹 Compliance & Security – Built-in features to ensure legal compliance and data security.
Why Choose ABS Technologies for CRM Dialer Solutions?
✔ Cloud-Based & Scalable – No hardware required, easy to scale up as your business grows.
✔ Seamless CRM Integration – Connects with leading CRM platforms like Salesforce, Zoho, HubSpot, etc.
✔ AI-Driven Features – Smart call routing, sentiment analysis, and predictive analytics.
✔ Customizable Solutions – Tailored dialer settings to meet your specific BPO needs.
✔ 24/7 Support & Training – Dedicated support team to ensure smooth operations.