Auto Attendant, also known as a virtual receptionist, is a voice-based phone system that automates the process of answering and routing incoming calls. It is a cost-effective solution that replaces the need for a physical receptionist, providing a professional greeting and routing callers to the desired department or extension.

It works by presenting callers with a menu of options, allowing them to choose the department they need to reach by pressing a number on their phone keypad. Auto Attendant phone systems then route the call to the selected extension, saving time and streamlining the call-handling process. This can significantly improve the customer experience, as callers can get the help they need quickly and efficiently.

Apart from call routing, our Auto Attendants can also provide other features such as call forwarding, call transfer, call holding, and voicemail. Some systems even offer advanced features such as integration with Customer Relationship Management (CRM) software, allowing businesses to track customer interactions and provide personalized experiences.

Our Auto Attendant systems are an essential tool for any business looking to improve the way they handle incoming calls. With its ability to provide a professional greeting, route calls efficiently, and offer a range of advanced features, an Auto Attendant can help businesses operate more smoothly, enhance customer satisfaction, and increase productivity.

Benefits of Auto Attendant

• Multi-lingual options
• Diverse range of languages
• Voiced announcements

• Customised greetings
• Background music and sound effects
• Record your own greetings and background music

• Easy to use interface
• Multiple designs and themes
• Gain valuable information on your callers