A Blended Call Center is a contact center in which customer service representatives can handle both incoming calls from customers and make outgoing calls. The goal of a Blended Call Center is to provide customers with a seamless and convenient experience by offering them multiple options to connect with stakeholders. With a Blended Call Center, customers can choose the channel they prefer, whether it be a voice call, email, or live chat.

Our Blended Call Center solutions are equipped with advanced technology that allows agents to handle multiple interactions at once, providing customers with quick and efficient support. By offering multiple channels, a Blended Call Center software ensures that customers can reach out at their convenience, regardless of the time of day or their location.

Benefits of Blended Call Center

• Intelligent Dialer Function
• Call Barge-In
• Live Reporting and Analytics

• Call Recording
• Agents Extensions
• Call Transfer

• Support for Work-at-Home Agents
• More flexibility
• High efficiency and teamwork