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Call centers are facing a number of challenges, including:

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KPIs are metrics that are used to measure the performance of a call center. Some of the most common KPIs for call centers include:

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Here are the top 3 questions about call centers: 1. What are the different types of call centers? Call centers can be classified into two main types: inbound and outbound. Inbound call centers handle incoming calls from customers, while outbound call centers make outgoing calls to customers. Inbound call centers can be further divided into…

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